Regulatory Information Disclosure

1^st January, 2025

This document provides essential regulatory information regarding the operations of Reclaim My Finance, a trading name of Riteway Claims Limited. We are authorised and regulated by the Financial Conduct Authority (FCA) under Financial Registration Number (FRN 941650) and operate strictly within the legal framework established by UK law.

Our commitment is to uphold all regulatory obligations, ensuring transparency, accountability, and adherence to industry best practises in the delivery of our claims management services. This disclosure outlines the standards, regulations, and principles governing our operations, enabling clients to make informed decisions when engaging with us.

1. Authorisation and Regulation

Riteway Claims Limited, trading as Reclaim My Finance, is duly authorised and regulated by the Financial Conduct Authority (FCA) under Financial Registration Number (FRN 941650).

The FCA serves as the conduct regulator for financial services firms and claims management companies, ensuring consumer protection, fairness, and transparency in all regulated activities.

Clients may confirm our authorisation and regulatory status by consulting the FCA Financial Services Register, available online at https://www.fca.org.uk/

2. Regulatory Framework

Our operations are conducted in full compliance with the robust legal and regulatory framework governing claims management activities in the United Kingdom. This framework ensures fairness, transparency, and accountability in our dealings with clients. The following key laws and regulations apply to our services:

a. Financial Services and Markets Act 2000 (FSMA)

The FSMA is the cornerstone of financial regulation in the UK, including claims management activities. Under this legislation:

i. Firms are required to act honestly, fairly, and professionally in the best interests of their clients.

ii. The Financial Conduct Authority (FCA) is empowered to supervise, investigate, and enforce compliance among regulated firms.

iii. Non-compliance may result in sanctions, including fines, suspension, or revocation of authorisation.

b. FCA Principles for Businesses (PRIN)

We adhere to the FCA’s overarching principles for regulated firms, including:

i. Principle 6: Firms must pay due regard to the interests of their customers and treat them fairly.

ii. Principle 7: Firms must provide information that is clear, fair, and not misleading, ensuring it meets the information needs of clients.

These principles establish the foundation for ethical conduct and client-focused service delivery.

c. Claims Management: Conduct of Business Sourcebook (CMCOB)

The CMCOB, issued by the FCA, sets out detailed rules specific to claims management companies, including:

i. Pre-Contractual Disclosure Requirements: Clients must be provided with clear and concise information about services, fees, and any associated risks before entering into an agreement.

ii. Transparency in Advertising: Marketing materials must not be misleading and should reflect the nature and scope of the services provided.

iii. Fee Transparency: Any fees charged must be clearly explained, ensuring clients understand the costs associated with the service.

d. Consumer Rights Act 2015

This legislation ensures fairness in contracts and prohibits terms that create significant imbalances to the detriment of consumers. Key provisions include:

i. Transparency Requirements: Contract terms must be written in plain and intelligible language.

ii. Unfair Terms: Clauses deemed unfair under the Act will not be enforceable.

iii. Right to Redress: Consumers may challenge unfair terms in court.

e. Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013

This regulation strengthens consumer protection during online or distance transactions by:

i. Requiring clear pre-contractual information, including service descriptions, costs, and cancellation rights.

ii. Granting a 14-day cooling-off period during which clients may cancel contracts without incurring penalties.

f. UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018

We handle personal data in strict compliance with data protection laws. Key obligations include:

i. Lawful Processing: Data is processed only for legitimate purposes with the client’s explicit consent where necessary.

ii. Data Subject Rights: Clients have the right to access, rectify, restrict, or erase their personal data, as well as the right to object to certain processing activities.

iii. Accountability and Security: Appropriate technical and organisational measures are in place to safeguard personal data from unauthorised access, loss, or misuse.

3. Our Commitments

At Reclaim My Finance Limited, we are dedicated to maintaining the highest standards of professional integrity, ethical conduct, and compliance with relevant regulations. Our commitments to clients include:

Fair Treatment of Clients: In line with the Financial Conduct Authority (FCA) principles, we are fully committed to ensuring that our clients are treated fairly at all stages of the claims management process. This includes providing unbiased, transparent advice, acting in the best interest of our clients, and ensuring that clients receive all the support they need in understanding their rights and options in relation to their claims. We adhere to the principles of treating customers fairly (TCF) and make every effort to resolve any issues or concerns promptly and equitably.

Transparency: We are committed to providing clear and comprehensive information to our clients regarding the terms, fees, and potential outcomes of the claims management services we offer. This includes an upfront, written disclosure of all charges, whether fixed or contingent, and ensuring that our clients fully understand the costs involved, any risks related to their claims, and the potential benefits. We will also clearly communicate the likelihood of success based on the individual circumstances of each claim. Our goal is to ensure that all clients are fully informed before committing to any claims management services.

Complaints Resolution: We are committed to providing an accessible and structured process for resolving complaints. If a client is dissatisfied with our services or the outcome of their claim, we will work with them to address their concerns promptly and fairly. Should the matter remain unresolved after following our internal complaints procedure, clients have the right to escalate their complaints to the Financial Ombudsman Service (FOS), which is an independent service that may be able to assist in resolving disputes. This process ensures that clients’ complaints are dealt with in a manner that is both efficient and in compliance with regulatory requirements.

4. Scope of Services

Reclaim My Finance Limited specialises in the provision of claims management services, assisting clients in reclaiming compensation in the following areas:

Mis-sold Financial Products: We offer expert assistance to clients who have been mis-sold financial products, including but not limited to complex investment scams and insurance policies. We work with clients to investigate, assess, and pursue claims for compensation related to financial products that were sold inappropriately or without proper disclosure of risks and benefits.

Housing Disrepair Claims: We assist tenants seeking compensation for housing disrepair claims, where landlords have failed to address significant issues affecting the tenant’s living conditions. This includes cases where tenants are subject to unresolved issues such as damp, mould, inadequate heating, or unsafe living conditions that have not been rectified by the landlord in accordance with their legal obligations.

While we make every effort to achieve the best possible outcomes for our clients, it is important to note that the success of each claim is not guaranteed and is contingent upon the specific facts and circumstances of the individual case. We provide our clients with a realistic assessment of their claim’s prospects and work diligently to maximise the potential for a successful outcome.

5. Client Rights and Obligations

At Reclaim My Finance Limited, we respect and uphold our clients’ rights and ensure that they are fully informed throughout the claims process. Below is an outline of key client rights and obligations under the relevant legal frameworks:

Pre-Contractual Information: In accordance with applicable regulations, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are committed to providing clients with clear, comprehensive, and transparent information prior to entering into any agreement. This information includes but is not limited to:

i. Fees and Charges: A full breakdown of the fees for our services, including any fixed or contingent charges, payment terms, and whether any additional costs may arise during the claims process.

ii. Expected Timelines and Processes: A clear outline of the anticipated timelines for the claim’s progress, from initial consultation to final resolution, including key milestones. We will also inform clients about the various steps involved in the claims process, so they can understand the expected duration and nature of each phase.

iii. Key Risks and Limitations: We will provide a clear explanation of the potential risks involved in the claims process, including the possibility of unsuccessful claims or circumstances where the client may not be entitled to compensation. This includes informing clients about any limitations that may affect the success of their claim, such as statutory time limits for making claims or other external factors beyond our control.

iv. Right to Cancel: In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, clients have the right to cancel the agreement within 14 days of signing, without incurring any charges, provided the service has not already been fully performed. This right allows clients to reconsider their decision and cancel without penalty, unless the services have been provided to completion within this period. If the client decides to cancel the agreement, we will refund any payments made, subject to the terms outlined in the agreement. If the service has been fully provided within this period, the client may be required to pay for the services rendered up to the point of cancellation.

v. Accuracy of Information: Clients are obliged to provide accurate, truthful, and complete information throughout the claims process. Failure to do so may result in significant consequences, including delays in the progress of the claim, potential rejection of the claim, or liability for any additional costs incurred due to misinformation. We rely on the accuracy of the information provided by clients to assess the viability of their claim and to ensure that the claims process proceeds efficiently. Any falsified, misleading, or incomplete information may hinder our ability to act on behalf of the client and could result in the termination of the agreement.

We strongly encourage clients to provide full disclosure and to cooperate with us throughout the process, ensuring that all requested documentation and supporting materials are submitted in a timely manner.

6. Data Protection

At Reclaim My Finance Limited, we are committed to protecting the privacy and security of our clients’ personal data. We process personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our data protection practises are designed to ensure transparency, accountability, and the highest standards of security. This includes:

i. Obtaining Explicit Consent: We ensure that explicit consent is obtained from clients before processing any sensitive personal data, including health-related information or financial data, where necessary. We will only process personal data for specific, legitimate purposes, and such data will be collected and handled in accordance with the principles outlined under the UK GDPR.

ii. Data Minimisation, Accuracy, and Security: We are committed to the principles of data minimisation, ensuring that we only collect personal data that is necessary for the provision of our services. We also take all reasonable steps to ensure that the personal data we hold is accurate and up-to-date. In addition, we implement appropriate technical and organisational measures to ensure the security of personal data, protecting it from unauthorised access, disclosure, alteration, and destruction.

iii. Client Access to Personal Data: Clients have the right to access their personal data upon request. We will provide clients with a copy of the personal data we hold, subject to legal exemptions, and allow clients to request corrections or deletions of inaccurate or outdated information, as required by law. Should clients wish to exercise their rights under the UK GDPR, they may contact us using the contact details provided in our Privacy Policy.

For further details on how we process personal data, please refer to our Privacy Policy.

7. Complaints Procedure

At Reclaim My Finance Limited, we take all complaints seriously and are committed to resolving any issues promptly and fairly. If you are dissatisfied with our services, you may follow the steps outlined below to lodge a complaint:

i. Contact Us Directly: In the first instance, we encourage clients to contact us directly to discuss any concerns. You can email us at support@reclaimmyfinance.co.uk. We are committed to acknowledging your complaint and addressing the issue swiftly.

ii. Acknowledgement: We will acknowledge the receipt of your complaint within five business days, providing an overview of the next steps in the complaints process. This acknowledgement will confirm that we are actively reviewing your concerns.

iii. Resolution: We will aim to provide a final response to your complaint within eight weeks, in accordance with the Financial Conduct Authority’s DISP (Dispute Resolution: Complaints) rules. If we are unable to resolve the matter within this timeframe, we will inform you of the reason for the delay and provide a new expected resolution date.

iv. Escalation: If you are unsatisfied with the outcome of our resolution, you have the right to escalate the matter to the Financial Ombudsman Service (FOS). The FOS is an independent body that can help resolve complaints at no charge to the client. You may refer your complaint to the FOS if you remain dissatisfied after receiving our final response, or if we fail to respond to your complaint within eight weeks.

8. Limitations of Liability

At Reclaim My Finance Limited, we strive to provide the highest standard of service to our clients. However, our liability in relation to the provision of services is limited as follows:

i. Exclusion of Indirect Losses: Except in cases of negligence or fraud, we shall not be held liable for any indirect, consequential, or incidental damages that may arise from the provision of our services. This includes, but is not limited to, loss of profit, loss of business, or any other form of economic loss that is not directly attributable to our actions or omissions. This limitation applies regardless of the nature of the claim or the cause of the loss.

ii. Direct Damages Cap: Our liability for direct losses resulting from the services we provide is limited to the fees paid by the client for the specific service that gave rise to the claim. This means that in the event of a claim, the total compensation that a client may be entitled to will not exceed the amount they have paid for the particular service in question.

iii. Exceptions to Limitations: Nothing in these limitations excludes or restricts our liability for:

iv. Death or Personal Injury: Liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors is not limited by these terms.

v. Fraudulent Misrepresentation: Liability for fraudulent misrepresentation or fraudulent acts by Reclaim My Finance Limited or its representatives is not excluded or limited in any way.

These limitations of liability are intended to protect both the company and its clients, ensuring that claims are handled fairly and within reasonable boundaries, while preserving the rights of clients to pursue legitimate claims under applicable law.

9. Contact Information

Reclaim My Finance is a trading name of Riteway Claims Limited. For all enquiries, clients may contact us at the following:

Registered Address: Office Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX

Email: support@reclaimmyfinance.co.uk

FCA Registration Number: 941650

This document is subject to regular review and updates to ensure compliance with relevant laws, regulations, and changes in our operations. We reserve the right to amend the content of this document as necessary, and will notify clients of any significant updates.